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About

We are a Brazilian mining company and have an integrated production chain in Minas Gerais and Espírito Santo. Our main product is iron ore, which is mainly used by the steel industry.

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Reparation

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Suppliers

Our suppliers directly contribute to our journey towards a different mining by adding value to our operations. Learn about Samarco's commitment to the suppliers involved in our value chain.

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Investors Relations

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Press

Journalist, here you can find all publications related to Samarco. Please contact us for further information.

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Contact

Fale Conosco is a service channel closer to the communities. You can send questions, make suggestions, complaints or praise.

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Ethics Channel

Samarco has an Ethics Channel, a safe space for anyone to report, anonymously or identified, situations that violate our values, our Code of Conduct, internal company standards, and/or legislation, including but not limited to the Anti-Corruption Law No. 12.846/13. The Ethics Channel is an essential part of Samarco’s Integrity Program and is aligned with the 10th Principle of the UN Global Compact: Combating Corruption in all its forms.

The Ethics Channel aims to record, investigate, and process all reports received; therefore, your role as a good-faith whistleblower is fundamental to our work. To this end, it is essential that you detail the facts with as much information as possible, including the full names of the people involved and the facts. The reports are recorded by an independent company and forwarded to our internal investigation team. The information is treated with a guarantee of secrecy, confidentiality, and protection of good-faith whistleblowers against possible retaliation. Samarco does not tolerate any form of retaliation; good-faith reports are protected by our Code of Conduct.

To address other matters such as information requests, complaints, and suggestions, please contact our Relationship Center at 0800 033 8485 or via e-mail relacionamento@samarco.com. By using the correct communication channel, Samarco will be able to serve you with greater agility and quality.

To address other matters, such as requests for information, complaints and suggestions, please contact our Service Center on 0800 033 8485 or e-mail relacionamento@samarco.com . By using the correct communication channel, Samarco will be able to assist you with greater agility and quality.

Report Verification Flow

Account

The author opens a report on one of our channels, anonymously or identified.

Receiving

The report is received by na independent company, handled confidentially ang generates a protocol number for follow-up by the whistleblower.

Analysis

The report is analyzed by the internal investigation team, which verifies whether there is sufficient information for the investigation. It is classified according to topic priority and urgency. Secrecy, confidentiality, and anonymity are guaranteed.

Investigation

After the analysis, the reports are investigated directly by the internal investigation team, which may get specialized support.

Closing

For confirmed cases, an action plan is defined to address the identified issues. In critical cases, the results of the investigation are shared with the Conduct Committee.

Response

A final response is provided to the whistleblower, who can access it using the protocol generated when the report was opened. The deadline varies depending on the complexity of the reported situation. The action plan is implemented by the responsible people.

If the report is found to be grounded, the applicable disciplinary measures will be taken. To assure the confidentiality and the security of the Ethics Channel, no specific details regarding the conduct of the investigation will be shared with the whistleblower.

If it is necessary to contact the Ethics Channel, you can make your report:

Learn more

The Ethics Channel offers:

  • Service in Portuguese and English by specialized professionals.
  • Operation 24 hours a day, 7 days a week.
  • The report status will be monitored via protocol by the whistleblower, who must keep the number.
  • Access is anonymous, or even identified, assuring the confidentiality of the information and non-retaliation against those who report and/or collaborate in good faith.

You are expected to report according to the guidelines below,
for a faster and more effective investigation:

When accessing the Ethics Channel site, the option to open a report is intended for situations in which the whistleblower allows to be contacted for clarifications and any questions about the report. The veracity of the reported information is under the whistleblower´s responsibility.

Identified reports facilitate the investigation and are important for a quick and objective investigation process.

The types of reports on the Channel are:

Moral Harassment

Abusive conduct that is frequent and repetitive (persisting over time), involving words, gestures, actions, and behaviors that—even in written form—are intended to humiliate, embarrass, diminish someone’s capacity, reduce working conditions, or discredit an individual or group, potentially causing isolation and affecting their dignity and physical and/or mental health, thereby impacting their professional and/or personal life.

Sexual harassment and/or sexual misconduct

It is any behavior of a sexual nature without consent that causes embarrassment or creates an offensive environment. It includes, for example: sexual comments, persistent invitations, unwanted touching, exposure to sexual content, and coercion or blackmail to obtain sexual advantage.

Conflict of interest and/or favoritism

It occurs when a professional decision may be influenced by personal, family, financial, or friendship-related interests. Examples include: hiring or favoring friends or relatives; directing decisions for personal benefit; and participating in decisions when there is a relationship with the supplier.

Corruption

An act of promising, offering, requesting, or giving—directly or through third parties—an undue advantage to a Public Official, a third party, or a representative designated by them, or to an employee, representative, or agent of any private company, with the intent of influencing the recipient of the undue advantage to grant Samarco any benefit or advantage, to obtain or maintain business, and/or to direct business to any other person.

Inappropriate behavior

Inappropriate, abusive, and/or hostile conduct occurring on a one-time or non-recurring basis, in which the victim is treated in a disrespectful and/or violent manner, and which may occur through behaviors, words, actions, or gestures, including in written form.

Failure to comply with laws and/or internal regulations

It is when a person fails to comply with mandatory rules, whether internal or external.

Accounting or financial misstatements

These are situations in which accounting or financial data are intentionally altered to obtain a personal or third-party advantage, whether or not this results in any loss to Samarco.

Fraud

It is any deliberate action intended to deceive, conceal information, manipulate data, or obtain an undue advantage.

Other Human Rights violations

Situations of discrimination (including against women) or other human rights violations (such as inadequate restroom or locker room conditions, forced labor, child labor, invasion of privacy, and violations of personal integrity) in activities carried out by Samarco.

Health and Safety

Reported cases of non-compliance with company rules, policies, and procedures that put the lives of employees or third parties at risk (for example, failure to comply with safety regulations).

Data leakage or misuse of data or information

Reports involving the unauthorized disclosure or storage of any non-public (restricted or confidential) Samarco information.

It’s important that your report be complete and detailed so that the company has the necessary information to investigate the facts. Don’t forget to include in your report:

  • What (description of the situation);
  • Who/strong> (full names of all people involved, including witnesses);
  • When (date when the situation occurred, is occurring, or will occu);
  • Where (location of the report, e.g., unit, project, and/or name of the contracted company);
  • Why (the cause or reason);
  • How much (f measurable);
  • Evidence (if available and where it can be found))

To follow up the progress of your report, you will receive a protocol number after completing your registration. Afterwards, use the “Follow-up Report” option on the Ethics Channel site and use this number. There, you will find information about the investigation status of the report (not started, in progress, or completed). Keep your protocol number.

FAQ

Do you have any questions about Samarco’s Ethics Channel? Below you will find the answers to the most common questions frequently asked:

If I identify myself, will my manager know I made a report?

No. The whistleblower´s name is kept confidential and restricted to the investigation team.

When making a report, will the accused person know who made the report?

No. The situation will be handled securely and confidentially.

Can I be harmed for making a report through the Ethics Channel?

We guarantee that there will be no retaliation against the whistleblower for using the Ethics Channel in good faith. That is, no one will be exposed or punished for using the tool or participating in investigations pursuant to the reports.

Instances of bad faith are characterized as serious misconduct, such as intentionally making false reports, using the Channel for personal gain, or harming another person, whether an employee or not. Therefore, the whistleblower will not be protected by this principle and will be subject to disciplinary measures.

Will I receive detailed information regarding the progress of the investigation?

No. You can follow up the status of your report on the Ethics Channel site to see whether the procedures have been started, are ongoing, or concluded. However, there is no detailed information regarding the actions being taken, specifically to safeguard the investigation.

How long does it take to investigate a report?

The time varies depending on the complexity of the reported situation.

Certain situations can be handled in a few days, while others require longer. It is important to emphasize that all reports are assessed and monitored until their conclusion, and our average turnaround time is up to 60 calendar days.

Can employees of outsourced companies or residents of communities within the area of influence use the
Samarco Ethics Channel?

Yes. Samarco’s Ethics Channel is open to anyone who wishes to report a case of suspicion or violation of our Code of Conduct, internal company norms and/or the legislation in force. Reports involving facts related to employees of contracted companies and concerning non-compliance with the guidelines of our Code of Conduct will be assessed by the internal investigation team.

Compliance Program
Report

For us, transparency and the cultural heritage of partnership and trust are essential to upholding our values of Respect for People and Integrity.
With this in mind, we publish an annual Compliance Program Report, containing information, such as controls, indicators, and initiatives which reinforce our commitment to this topic.

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